Get more great reviews. Catch problems before they go public.
A smart system that quietly directs happy customers to leave public Google reviews while giving unhappy customers a private line to reach you directly.
A simple feedback loop that works in your favor.
After you finish a job, a feedback request goes out to your customer. They rate their experience. If they give you 4 stars or higher, the system prompts them to share that experience as a public Google review. If they rate you below 4 stars, they are routed to a private form that comes directly to you instead.
That is the whole concept. Happy customers get a clear, easy path to leave a public review. Unhappy customers get a clear, easy path to tell you what went wrong so you can fix it before it becomes a public complaint.
Your Google rating is your most visible sales tool.
When a homeowner searches for a contractor, they see your star rating before they see your website, your ads, or your truck. A strong Google rating with a healthy number of reviews is often the deciding factor between you and the next guy.
One angry review from a bad day can sit at the top of your profile for months. It does not matter that you have done hundreds of great jobs if the first thing a potential customer sees is a 1-star complaint. Review routing gives you a chance to resolve those situations privately while making it easy for your satisfied customers to speak up publicly.
Everything included in your plan.
Three steps, fully automated.
Feedback request goes out
After a completed job, your customer gets a simple feedback request asking how the experience went.
Customer rates the experience
They choose a star rating. Quick, easy, takes about 10 seconds.
Smart routing kicks in
4+ stars are prompted to leave a Google review. Under 4 stars are sent to a private form so you can respond directly.
"This is not magic and it is not deceptive. Customers can always leave a public review on Google if they want to. The system just does not push unhappy customers toward that option by default. Some negative reviews will still come through directly to Google, and that is fine. A perfect 5.0 rating with 200 reviews often looks fake to prospective customers. A 4.7 with 200 reviews looks real and trustworthy. The goal is not perfection. It is giving every happy customer an easy path to share their experience, and giving you a chance to resolve problems before they become public complaints."
Ready to take control of your online reputation?
Review routing is included in every $49/mo plan. No contracts, no setup fees.
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