Job finished
You decide when the work is complete and when it makes sense to request feedback.
Review Routing
Ask every customer for honest feedback.
Service overview
Make it easy for customers to speak up after the job.
The intended review-request workflow lets you decide when to follow up, then gives every customer the same choice to leave an honest Google review or send private feedback directly to your business. Portal sending is not live in the current dashboard yet.
Why It Matters
Your Google rating is your most visible sales tool.
When a homeowner searches for a contractor, they see your star rating before they see your website, your ads, or your truck. A strong Google rating with a healthy number of reviews is often the deciding factor between you and the next guy. The goal is not to filter criticism. It is to ask consistently, make the review link easy to use, and give customers a direct contact path when they want a response from the business.
How it works
You choose when to ask. Every customer gets the same options.
You stay in control of when the request is sent. The system does not detect job completion automatically.
Send the request
The intended portal workflow will let you send the review request. That sending tool is not live yet.
Customer chooses
Every customer receives the same two options:
- Leave an honest Google review
- Send private feedback to the business
Follow up
Private feedback helps you understand problems and follow up with the customer directly.
What's included
The planned workflow keeps every customer on the same path.
Contractor-controlled requests
You decide when a customer should receive the request.
Equal review access
The same options remain available to every customer.
Private feedback delivered
Feedback reaches you directly.
Direct Google review link
Available to all customers.
Works with any phone
No app is required for customers.
Fully branded
Matched to your business.
Common questions
Questions about the customer feedback path.
The workflow is contractor-controlled, fair to every customer, and designed for direct follow-up.
Does Pixel Wrench know automatically when a job is finished?
No. You decide when the work is complete and when it is appropriate to request feedback from the customer.
Do only happy customers get the Google review link?
No. Every customer receives the same opportunity to leave an honest Google review and to send private feedback directly to the business.
What happens to private feedback?
It goes to the business so you can understand the concern and follow up directly. Choosing private feedback does not remove the customer's access to the Google review option.
Ready to ask for reviews consistently?
A straightforward review-request workflow is planned for the managed website service.